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Privacy Policy

This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you. Our policies are aligned with the General Data Protection Regulation (GDPR) 2016.

Information about us

This site is operated by Oak House Kitchen Limited. Oak House Kitchen Limited is registered in England and Wales under company number 11761164. Our registered office is at West Walk Building, 110 Regent Road, Leicester, Leicestershire, England, LE1 7LT.

What information do we collect?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, or other electronic means. This will inform you about our latest news that may be of interest to you. In order to receive such information you will be asked to request promotional literature relevant to your needs. If you have requested to receive information and prefer not to receive promotional or marketing information from Oak House Kitchen you may wish to unsubscribe from our newsletter contact list. To do this you should use the link on our emails. Once you have requested to unsubscribe we will remove you from our promotional lists and inform any relevant parties of this wish.

If you subscribe to an online training course we will ask for, and require, some personal information in order to set up an account. This would be deemed a contractual necessity.This information will be held securely and will only be used for the purpose of holding an account for you.

If you feel that any information we hold is in any way inaccurate, contact us (details below) and we will rectify any issues, subject to requirements, passing this information on to any relevant parties.

If you object to any of our policies you have the right to make this objection us using the details provided below. We will ensure your rights are upheld in relation to these objections.

How do we protect your information?

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

What are cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your session. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. However, if you do not accept cookies, your user experience on our site may be affected.

By using our website, your are agreeing to cookies being created within your browser to ensure a smooth visit to our website.

How long will we hold information for?

Your information will be held securely by us for the length of time you consent to receive information or hold an account with us. Once you have requested to cease your relationship this information will be removed and other relevant parties will be informed.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf if you have agreed. These may include businesses who provide technology services such as hosting for our servers and or email distribution. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law. Your personal information may be processed by us or our service providers outside the European Economic Area. This may be in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

No disclosure or decision based on your information will be processed by an automated system.

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. You can exercise this right at any time by contacting us by writing to:


We will give you any information requested, that we are required to, within one calendar moth of the request.